The EE Community

Online ordering

Order on EE website for a change to pay monthly with IPhone 16 pro max desert 256gb and paid £30 upfront, the money was instantly deducted from my account but was then just taken to an error screen with no confirmation email or texts. Money gone from...

Mini tv box won’t stay connected

Hi , I have one main box and one mini. it’s seem my mini box will not stay connected I’ve only had for four weeks and have had to do a factory reset 4 times already! It’s this a known issue 

Changing account name but not banking details

HiI'm wanting to change an account to be in my name but not the banking details that are in the name of a family member as he is elderly and it makes stuff easier if talking to customer service or in store etc. I'm hoping to go to local EE store tomo...

Fiber to the cabinet

HiDo EE still do this as when i try to search Broadband deals it just gives me Full Fibre broadband deals. I only do basic online stuff so don't really need Full fibre & FTTC is less hassle i guess.Thanks

£30 taken

Hi, I've also encountered a similar problem whereby I have ordered a pay monthly contract on a Samsung Galaxy S25 Ultra, the upfront payment has been taken, however I haven't received a confirmation email, so no tracking number, or order number, and ...

Sudden unexpected termination charges

I recently had an email from EE inviting me to an early upgrade to WiFi 7 in March 2025. It also said upgrading pre 31/3/25 avoided any annual price increase until April 2026. My fibre broadband at the time was excellent but as I was ‘invited’ I upgr...

WiFi Enhancer

Hello I got hooked up with EE broadband yesterday & i also payed for  the WiFi enhancer and I get to stage 3 where it attempts to lower the ping  and my internet seems to drop while its attempting to do so, I did this because everytime I’m on my cons...

Tv is always breaking up