EE sent me a text about a complaint

[minnie-mickey]

I’ve just received a text from EE stating that I had contacted them to make a complaint and that my case had been closed and they gave me the case number. Only problem with that is that I never made a complaint to EE I’ve tried to use the case number to find out what I apparently complained about and I can’t find anything so not quite sure what to do any ideas?

[chistery]

Hi @minnie-mickey 

Have you contacted EE about anything recently? They often seem to raise issues as complaints, then close them soon after, when you haven't actually said it's a complaint, in my experience.

[Sam114_uk]

I just had a message on my son's phone, saying the complaint had been closed, reference number.... But I haven't made a complaint?! 

I spoke to EE today to upgrade his phone, but that's all? 

Any clue? Can I find it somewhere using the reference number?!

[Sam114_uk]

Following as this happened to me today! 

[Chris_B]

@Sam114_uk  you need to call customer support about this.