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EE communications

Johndbunce
Visitor

‎14-12-2022 11:27 AM

Why are EE so impersonal to it’s customers?

when they send a text or email they just say Hi instead of Hi John or Hi Mr B… which indicates to me a couldn’t care less attitude by EE.

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎14-12-2022 12:02 PM

Hi @Johndbunce 

Maybe the person receiving the text isn't the bill payer. Or they are PAYG, or business. 

Most people are more concerned with the content over the greeting. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎14-12-2022 03:42 PM

Yes, makes you think it could be a scammer who doesn't know your name.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful