Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Complaints

Tanj0702
Investigator
Investigator

‎21-12-2022 05:47 PM

I don’t see the point in raising a complaint with ee, I’ve done this twice now and both times heard absolutely nothing until I receive a text 7 days later saying it’s been closed. I don’t understand why there is a complaints procedure if nothing happens. 

0 Helpful
5 REPLIES 5
Chris_B
Grand Master
Grand Master

‎21-12-2022 06:04 PM

@Tanj0702   What was the complaint about?  

0 Helpful
Tanj0702
Investigator
Investigator
In response to Chris_B

‎21-12-2022 06:16 PM

I haven’t received my £300 gift card. An no one seems to be able to help they just say they’ve filled a form in and for me to wait. But I’ve been told that now 6 times. I started my new contract on 13th November. 

0 Helpful
Christopher_G
EE Community Support Team
In response to Tanj0702

‎22-12-2022 08:16 AM

Hi @Tank0702.

When did you last speak to our Mobile Care team? Did they give you a timescale on how long it may take to hear back?

Chris

0 Helpful
Tanj0702
Investigator
Investigator
In response to Christopher_G

‎22-12-2022 12:56 PM

Last time I called was 8 days ago and they said wait 7 days to hear something which o haven’t again. But I have heard nothing about complaints just get a text message saying they’ve closed it. 

0 Helpful
Christopher_G
EE Community Support Team
In response to Tanj0702

‎22-12-2022 03:51 PM

Thanks @Tanj0701

I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris

0 Helpful