The EE Community

Unable to receive 2-factor authentication SMS texts

This seems to have started just in the last couple of days - I am not receiving some SMS messages, in particular the 2-factor verification codes from my bank and credit card company.  However, some other numbers have been able to send me texts.This i...

Cannot access EE to buy a roaming package in Canada

Hello, I'm in Canada for 2 weeks. When I landed I received a message from EE about roaming and purchased a 7 day roaming pass.  Yesterday, I received a text that it was expiring with a link to buy a new roaming pass. Unfortuately, when I tried to use...

I spoke to someone yesterday about payment plan set up I haven’t received email about it either and I received text on my partners number saying pay bill your services will be blocked I paid £100 of the bill can someone email about this as I am at wo...

Some calls go straight to voicemail

Hello, I'm getting pinged about people trying to call me and leaving or not voicemail messages.My phone is on, network is fine, I can get another person at home to call me no problem. Yet, yesterday all calls from 111 went straight to voicemail, toda...

proof of bill

i want a proof of payment with my names and address on it

Can not link BB account / mobile account

hi support, Since I am switched to EE bb / sim from other carrier. one month ago. So, now, I  want to link the BB to see the bill, doesn't work. Due to when I link to my broadband , after inputted the account number, then will pop up to input the eSi...

Broadband Bill is not Broadband but my mobiles!

`I have spent some months now trying to sort out a number of issues with EE.  Some I have managed to solve but I am still unable to see my broadband bills even though they send through a notification, on e-mail,  saying this is my latest broadband bi...

Website complaint

I switch from BT to EE broadband in the New Year. Despite several telephone calls and a visit to the local shop, EE are unable to link my mobile and broadband accounts.Recently tried to upgrade my SIM only plan on the website. Surprisingly won't let ...