Hi. Hoping I am in the right place. I am stuck with what to do with EE. Over a year ago I joined EE using the 5G home broadband.
When i signed up I made it clear to them what I needed. We cannot have fibre here because the property owners will not allow it. The copper broadband speed is around 5 for DL and .08 for UL. It can get even lower. The only other option was 5G broadband. I told EE that I neede a router with an external ariel port and an ethernet port. 5G is patchy around here. The router arrived which was an EE 5G Mobile router. I was told that was my best option after it arrived, As time progressed the signal became erratic and I`d have to move it at least 6 times a day. Recently that has gotten worse and no matter where I put it the speeds are so I cannot even perform a speedcheck. Yes I did all the troubleshooting. I have spoken to EE on numerous occations about the speeds but each time I walk away stuffed with "Tech Talk" with no solution. Then it got to the point where my service was zero twice a day often for 6 hours total and just barely scraping a signal on other times. I called EE and explained my problem and mentioned that I thought I`d been given the wrong router and aasked if I could swap. They said the only way I could do this was to upgrade early which will cost me £500. I asked them about leaving and ending my contract on the grounds that I had received the wrong router and I often had zero service. Often I cannoit even make phone calls because my Mob contract signal is so poor I have to route my phone calls through the EE router. I have been trying to call EE again and ask if I can escalate but my signal is so poor I cannot even get through to them.
I cannot send any of my work via email using the service as it usually times out.
About the termination, EE said that I`d have to pay a severance for ending my contract. I protested and they said they`d run "Checks" on my service over the next week to detrmine if its their fault. I am doubtfull they are even doing these "checks" and I`m being fobbed off again. I pay the most for my internet in my street paying £59 PM.
Oh yes I am disabled. I hate having to reveal this to anyone but it really does play a part in all this.
Sorry to moan.
