AVOID EE

[Sandeep0340]

Honestly, EE is the worst mobile network I have ever experienced. I have never seen a company so disorganised, careless and disappointing.

I simply wanted to add my new bank card and top up my account, but instead I’ve been facing one problem after another. It’s now been TWO DAYS without being able to top up my phone.

I’m a woman who relies on her phone for everyday safety and communication. I needed to book an Uber to get home from work, but how am I supposed to do that without mobile internet? Just imagine the frustration and stress this has caused me.

How difficult can it be for a company like EE to fix one simple top-up issue? You advertise yourselves as one of the best networks, but your customer service and support tell a completely different story.

I’m honestly beyond frustrated and disappointed. Shame on you, EE!

As soon as I get home, one of the first things I’ll do is transfer my number to another network. After that, I’m done with EE for good.

You haven’t just lost a customer. You’ve lost my trust completely.

[Sandeep0340]

Honestly, EE is the worst mobile network I have ever experienced. I have never seen a company so disorganised, careless and disappointing.

I simply wanted to add my new bank card and top up my account, but instead I’ve been facing one problem after another. It’s now been TWO DAYS without being able to top up my phone.

I’m a woman who relies on her phone for everyday safety and communication. I needed to book an Uber to get home from work, but how am I supposed to do that without mobile internet? Just imagine the frustration and stress this has caused me.

How difficult can it be for a company like EE to fix one simple top-up issue? You advertise yourselves as one of the best networks, but your customer service and support tell a completely different story.

I’m honestly beyond frustrated and disappointed. Shame on you, EE!

As soon as I get home, one of the first things I’ll do is transfer my number to another network. After that, I’m done with EE for good.

You haven’t just lost a customer. You’ve lost my trust completely.

[Northerner]

Hi @Sandeep0340 

Top up via the app or other ways below. 

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/top-up-my-phone

Have you spoken to EE CS on 150 to change your card. 

Thanks 

[XRaySpeX]

@Sandeep0340 : Text STOP PLAN to 150 & it'll stop buying the pack upon its expiry & stop the auto direct card payment. When you next buy your pack choose to pay for it by direct card payment with your new card.