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A general moan

GeraintPopeye
Explorer

‎06-10-2024 11:29 AM

All I seem to get nowadays is offers of a new iPhone 16 ! It’s  also tiresome to find  I have also been given an “upgrade” of extra calls abroad. Even though I don’t need them. Broad band is also playing up. Sometimes it just doesn’t switch on. I can only get  whatever the current  online channel that is playing.Then at the end of the night it doesn’t switch off and  I have to wait until it the timer scrolls around the screen randomly before closing itself down.  Am I the only one this happens to? If an online helper does respond after  I have  heard again how EE has been wonderful for the last ELEVEN years I get a very personable person expressing concern and regret at the unusual and long wait (hanging I up in expectation of call back is usually fruitless). Following their advice to visit the shop means I have to undertake a twenty mile round trip and they invariably rubbish the phone advisors while making me feel like I am wasting their valuable time. Let me know if any of this sounds familiar. I have written this because I don’t want to sound  aggressive to the lovely people I end up talking to after tapping 1,1,1 over and over again. If it isn’t unusual perhaps we should be letting EE know???

 

0 Helpful
1 REPLY 1
Ali_A
EE Community Support Team

‎06-10-2024 02:16 PM

Hi @GeraintPopeye 

Welcome to the EE Community

Thanks for reaching out. We generally promote the latest products and services, which is why we offer the recently released handset model. 
However, we have other devices available on our website if you are interested in a new phone. Just visit our Pay monthly Phones webpage. 
If you'd prefer to change the offers you receive, you can also updated your marketing preferences through your online account. 

For you broadband service, can you try switching the router off for 5 minutes and back on again? 
The easiest way to get help without calling is just text HELP to 61998 (charges may apply at your standard rate).
• We’ll run tests on your connection to find out what’s going on.
• If you need an engineer, we’ll text you in 15 minutes to book a slot.
• If you don’t need an engineer, our brilliant team will call you within 30 minutes to help solve your issue.

Ali