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Xbox 24 month with 6 months gold ultimate and more

GuyUgly
Investigator
Investigator

The deal called Xbox 24 month with 6 months gold ultimate and more

Offing an xbox, controller and £160 EE gamer voucher

Giving the impression you get 2 vouchers as incentive for paying the extra 

There's no ultimate gold voucher, just the offer to buy gold ultimate with the voucher. 

Basically you're charged £500 for xobox and controller and over £200 for a £160 voucher that can only be spent through EE

 

1 SOLUTION

Accepted Solutions
Peter_W
EE Community Support Team

Hi @GuyUgly.

I've had a double check over the details for this offer, and when you view the product information it specifically mentions that you get the £160 EE Game Card.

In this description we recommend that you can use this to buy up to 6 months of Game Pass Ultimate, but like @Northerner mentions you can also opt to use this for other items such as games should you wish.

If you're not happy with what's included in this offer, you can find details of our returns process here:

EE Tech orders including accessories and SIM-free handsets | Orders And Returns Help | EE

Peter

View solution in original post

6 REPLIES 6
GuyUgly
Investigator
Investigator

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Northerner
EE Community Star
EE Community Star

Hi @GuyUgly 

I don't read it like that becase you get the EE Gamer’s Data Pass, EE Video Data Pass and 6 months Xbox games pass. 

You can use the EE game card to buy games:

https://ee.co.uk/help/gaming/redeeming-an-ee-gamecard

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
GuyUgly
Investigator
Investigator

Don't fall for it

purchased 2 of theses deals, only received 1 £160 voucher. After 2 weeks of calls, issues and misleading information I finally managed to find the best department to help with this problem.

They agreed should get 6 months gold and a £160 voucher, it's now being looked into correctly 

My advice.. If you get these deals from the EE Street shop and you don't receive the complete deal within the specified time, then you're better off calling EE and politely explain to them, it will better than going back to the shop

 

Peter_W
EE Community Support Team

Hi @GuyUgly.

I've had a double check over the details for this offer, and when you view the product information it specifically mentions that you get the £160 EE Game Card.

In this description we recommend that you can use this to buy up to 6 months of Game Pass Ultimate, but like @Northerner mentions you can also opt to use this for other items such as games should you wish.

If you're not happy with what's included in this offer, you can find details of our returns process here:

EE Tech orders including accessories and SIM-free handsets | Orders And Returns Help | EE

Peter

I agree, it's offering xbox,controller 6 months gold ultimate and £160 for £700+ total 

But it's under £500 for an xbox and controller 

There's no way I'd let myself or any friend pay over £200 for just £160 store credit 

I believe It's now getting looked into properly 

I will keep this page updated when I receive a response, I don't want to be put off or to put anyone else off the company or it's deals.

I'm sure so many people are seeing deals like this and the details are not always accurate it makes everything doubtful, but it's called the 24 months xbox with 6 months xbox live ultimate and more.

With £160 you can buy 1 month gold ultimate, so it's either false advertising or small mistakes that can be easily rectified. I'm just going to wait for the update on the matter 

Thanks guy's