No Xbox Ultimate Received.

[WeirdScienceX]

I haven't received the text for Xbox Ultimate as part of the Series X bundle.

Is the only option to call 150 to get it rectified?

[Leanne_T]

Morning @WeirdScienceX 

Thanks for coming to the community. 

How long ago did you receive the Xbox Series X? (edited from Series S to Series X)

Do you have a mobile contract with us and have added the Xbox to the same account? 

Thanks 🙂

Leanne.

[WeirdScienceX]

Hi @Leanne_T 

Yes, I have a contract with EE and I added the Series X Bundle to the same account.

I ordered it on the 9th Feb, and it was delivered on the 11th Feb. I actually forgot about the Gamepass until I noticed the reminder that my current Gamepass was about to end (I previously had an add-on from BT but cancelled when I bought the bundle).

Thanks

Mick

[Leanne_T]

Thanks @WeirdScienceX 

Does the Game Pass add-on show in your EE app mobile add-ons? 

Leanne.

[WeirdScienceX]

I just checked and it actually does

But I have no idea, how I would connect it to my Microsoft Account.

[James_B]

Hi @WeirdScienceX,

If you haven't received a text with a link to activate your subscription, please get in touch on 150 so a member of the team can resend it for you.

Thanks

James

[WeirdScienceX · Accepted solution]

I spoke to a very nice lady from technical support, who after a few minutes was able to get the system to send me a link through which I could activate the add-on.

Thanks for your help, it was much appreciated.

[James_B]

That's great, @WeirdScienceX 🙂

What are you looking forward to playing first?

James

[WeirdScienceX]

I actually restarted playing Resident Evil 2/3.  I have them on PC but great games nevertheless.

[James_B]

I fancy replaying those myself, @WeirdScienceX

Those jump scares though...