How to Cancel my xbox game pass addon

[James_B · Accepted solution]

Hi @Chaz66,

Welcome to the EE Community. 🙂

You can manage your add-ons in My EE. Just select Plans, Inclusive extras & add-ons from the menu.

Hope this helps.

James

[CheshireMob]

That doesn't quite work.  Receiving an error message: "Sorry, due to a technical problem we're currently unable to remove your add-on. Please try again later."

[Linzi_H]

Hi @CheshireMob 

Welcome to the community.

Are you facing the same error through the EE app and your main online account?

Have you tried removing this on more than one occasion, and if so, do you find the same error?

It may also be worth trying a different device or web browser.

Linzi 

[CheshireMob]

Hi,

This happens through EE mobile app, and web browser (Chrome and Edge).

I have tried multiple times on each platform - to no avail.

[Linzi_H]

Thanks so much for letting me know @CheshireMob 

I think the best thing to do is contact us directly so we can make sure the add-on is removed for you successfully. 

Linzi