@Daniel4405 , do you have a monthly phone or sim contract with EE? If you do not, then you cannot order online, as you first need a monthly contract, as this is a add-on and needs to be paid monthly with a phone or sim only contract.
You can however get it from a EE high street store, otherwise.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
