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Hello

AB167
Visitor

‎22-08-2023 07:48 AM

Hello how can i buy a pay monthly ps5 from ee when i try to buy is saying we could not log in and is still showing up as log in but is error

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎22-08-2023 09:13 AM

Hi @AB167 

Thanks for coming here. 

Do you have a pay monthly contract and within the first 17 months of the contract? 

Leanne 🙂

XRaySpeX
EE Community Star
EE Community Star

‎22-08-2023 12:56 PM

Do you already have a mobile phone or SIM contract with EE? You cannot order an accessory online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan. That's why it's telling you to login to upgrade your existing plan or add another device. You have neither of these.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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