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Email confirmation

BrendanMC98
Investigator
Investigator

‎08-04-2025 01:05 PM

Hi there, i’ve tried contacting support via telephone but first time someone hung up on me and second time no answer and I can’t reach out any other way. I pre ordered a Nintendo Switch 2 from you earlier on and checked out as a guest, I have had no confirmation email and payment has been taken. Can you help confirm that the order has gone through okay?

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎08-04-2025 02:08 PM

@BrendanMC98  There is a phone number on the EE web store page that you ordered from.   Customer support can only deal with add to plan items not the general store that anyone can purchase from. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.