Would you please take away this new app and the use the old one

[JimM11]

@ShopperHolic01 Three operations for the light, full on, dim at 50%, and finally off then when off only comes on for fault conditions, you may be able to set via the app, if not web manager interface for sure, https://192.168.1.254 to get that option.

[Swordfishradio]

The app currently has an issue. Many may have this but not flagged it on here.

I have a case open with EE but I imagine they are busy trying to sort it.

[Tommyboy789]

For some reason the app logged me off and when I try to log me back in it says we're having troubles i can log into the website just fine but not the app is anyone else having troubles with the app,

[Swordfishradio]

I think there are many with the logon loop issue. 

I'm led to believe that they know about it but it could be a long time before its fixed.

I have a ticket open with them directly about it.

[Swordfishradio]

Know error, there is a more complete thread with others experiencing the same issues.

Unable to manage there own hubs.

[tcdmetcalf]

I have the same problem. The link provided simply takes me back to the beginning of the help screen.

Did you get your access fixed?

[ee_user14]

For comparisons sake..

Access to my account via the website works perfectly, but the app has kicked me out and I now get the sign in > enter login > enter password > "sorry there's a problem" > enter password > "sorry there's a problem". Occasionally it will progress to the "choose a PIN" stage, but sooner or later it'll bounce back to the same loop.

Pretty sure this has only happened since the latest app update, but I can't prove that.

[JimM11]

@ee_user14 EE app was dated as updated April 23rd and is on a two week cycle for change, sometime in a week you should be able to check again and see if the version has an update,....

Version

5.84.0

[Hswarrior1987]

Im having this exact issue and just after upgrading my contract too, something needs to be done and some communication from them would be nice to tbh