Unexpected bill

[Jacklit1]

Was hoping to use the chat facility but that’s unavailable.

Have had £60 deducted just before payday, the app can’t tell me why as updating and I struggle to call in the day due to being employed

[Alex_H]

Hi @Jacklit1,

Welcome to the EE Community

Do you pay via direct debit? As your bill is always produced on the same day and then taken 8 days later so should be round about the same time each month. 

The app/website should be available again now to check your account and see what the bill relates to.

Alex