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Since topping up my apps have gone weird!

cap53
Visitor

‎11-11-2022 11:36 PM

I topped up my pay as you go mobile on the 3rd Nov £30 pack. I had a rollover of 88.6gb.When I log into my EE data says zero, standard rate for txt and calls. So I did an Al txt to 150 it said I had 2788.6gb data! Also my vpn app now keeps crashing every time I use it with Google chrome it says can't load website. So keep getting no site and this is since updating apps on Google play. Very confusing! 

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎11-11-2022 11:41 PM - edited ‎11-11-2022 11:41 PM

@cap53  The app crashing has nothing to do with EE or the network or your new found data allowance.    As you say you updated that app and now it has issues.  Have you tried deleting that app restart the device and then download it again?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.