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Problem verifying account

kaygee2
Visitor

‎16-04-2026 04:35 PM - edited ‎16-04-2026 05:11 PM

Hi,

I have an EE sim for a mobile router. I need to upgrade my plan and there's a good deal online but in order to get it, the website wants to send a verification pin to the number associated with the sim in my router. But clearly I can't get a message sent to that sim as its in a router. Can anyone help?

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2 REPLIES 2
Alex_H
EE Community Support Team

‎16-04-2026 06:38 PM

Hi @kaygee2,

Welcome to the EE Community

If you are on a device connected to the mobile router, if you visit 192.168.1.1 in your browser it will take you to the hub admin page. Login here and you will be able to see any text messages sent to the router number, to be able to complete verification for your order.

Depending on the model you have, the default password to login to the admin page can be found on the bottom of the router, the back of the router, sometimes under a battery cover or also on the keep me card originally provided with the router.

 

-Alex

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XRaySpeX
EE Community Star
EE Community Star

‎16-04-2026 08:01 PM

@kaygee2 : Most mobile routers can receive texts & reply to them. Login to it & look for the SMS Section/Inbox.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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