New App

[sanisc]

Unable to view second account information using new app. Able to see both accounts when using web.

[Chris_B]

@sanisc  When you first open the app you just click change product in the box below. 

[sanisc]

Selected change product and my wife's account and I under data remaining " something went wrong we cannot show you your remaining data at the moment "

It tels me to try again

Thanks Christe

[Leanne_T]

Hi @sanisc

Thanks for coming back to us.

Does she have unlimited data? 

Can you view data usage in your My EE account online?

Leanne 🙂

[sanisc]

No unlimited pay as you go pack ( just purchased using web). I can view both accounts on line. Problem displaying second account getting error message 

[Leanne_T]

Thanks @sanisc

Are you both on pay as you go? 

Can you view your usage details?

Leanne 🙂

[sanisc]

We are not pay as you go. Using the app I can see my usage however unable to view in my wife account 

[sanisc]

Sorry we are both pay as you go.

[Leanne_T]

Thanks @sanisc

Can you text BALANCE to 150 from your wife's phone, does this show her usage details? 

Leanne 🙂

[sanisc]

Unfortunately I am unable to do this currently. I will be able to do this on Saturday. I've included two screen shots taken from my phone details of the problem. Hope this helps 

 

[Mod edit: Image rejected due to it containing personal information.]