Manage not working on app

[Vhpicihfohcouco]

Whenever I go to manage on my app it shows up with broadband mobile accessories and gaming rather than what it usually would show. This is very annoying because I want to set up direct debit and I can’t 

 

[XRaySpeX]

What does it normally show? Have you tried selecting Mobile?

[Vhpicihfohcouco]

Well you can see in the picture and it’s not like I don’t have any plans, I have a £10 subscription pack. By the way, this is the picture

 

[XRaySpeX]

So select the Get against Mobile.

[Vhpicihfohcouco]

I’ve already clicked get, it just brings me to the website.

[Katie_B]

Thanks for getting back to us @Vhpicihfohcouco. 

Has this worked OK previously?

Katie

[Vhpicihfohcouco]

Sorry for the late reply, yes I have had this happen since I even signed up

[Christopher_G]

OK, thanks @Vhpicihfohcouco 

I recommend speaking to our Mobile Care team so they can check how everything is set up from our side.

Chris

[IanJ1949]

• Each time I wish to look at my call history it says service not working just now but we are trying to fix it. Please try again later.

[Leanne_T]

Hi there @IanJ1949 

Do you have a mobile or broadband account? 

Are you using the EE app or logging into your EE account online? 

Leanne.