Manage not working on app

Vhpicihfohcouco · ‎19-01-2024

Whenever I go to manage on my app it shows up with broadband mobile accessories and gaming rather than what it usually would show. This is very annoying because I want to set up direct debit and I can’t

XRaySpeX · ‎19-01-2024

What does it normally show? Have you tried selecting Mobile?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Vhpicihfohcouco · ‎19-01-2024

Well you can see in the picture and it’s not like I don’t have any plans, I have a £10 subscription pack. By the way, this is the picture

XRaySpeX · ‎19-01-2024

So select the Get against Mobile.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Vhpicihfohcouco · ‎19-01-2024

I’ve already clicked get, it just brings me to the website.

Katie_B · ‎20-01-2024

Thanks for getting back to us @Vhpicihfohcouco.

Has this worked OK previously?

Katie

Vhpicihfohcouco · ‎21-01-2024

Sorry for the late reply, yes I have had this happen since I even signed up

Christopher_G · ‎22-01-2024

OK, thanks @Vhpicihfohcouco

I recommend speaking to our Mobile Care team so they can check how everything is set up from our side.

Chris