Live Chat no where to be seen?

PaulLeonHQ · ‎12-02-2022

Hi, I’ve been trying to use EE’s live chat that I normally use but I can’t see it anywhere. The only option on offer on the contact page is to “call us” which I have done but the wait times are way too long and live chat has always managed to resolve the issues quickly.

Have they stopped it?

XRaySpeX · ‎12-02-2022

What do you want it for, mobile, Home BB, mobile BB, billing, leaving, ... ?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

PaulLeonHQ · ‎12-02-2022

I want to use it to chase up the return pack that never arrived after I upgraded my phone. The terms state I to return the trade in phone within 14 days but it hasn’t turned up still 7 days now. I called up and had to wait 45mins to speak to someone and the matter still hasn’t been resolved. I’ve been given the number for their recycling department which won’t connect because they are only open Mon-Fri (9am-5pm) so the matter is still on going. Live chat has always fixed these sort of errors regardless of time or day.

regardless of the reason though, where is the live chat feature?

XRaySpeX · ‎12-02-2022

It's under "Contact Us" above. I should try Mobile Tech Support or https://ee.co.uk/contact-ee/technical-support/mobile directly.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

PaulLeonHQ · ‎12-02-2022

Thanks for suggesting an alternative way of contacting them. I clicked the link and still the “Start Conversation” button won’t appear. I don’t get what’s going on lately. Never had these sort of difficulties trying to speak tk someone to resolve an issue

James_B · ‎13-02-2022

Hi @PaulLeonHQ,

During busy periods, it may take a little time for the start conversation button to appear. If it's urgent, please get in touch on 150.

James