Hello @harrisprogramme ,
Welcome to the community,
I would suggest ringing them up again to sort this out.
Are you able to log in via the website to see your account? You can check bills there.
When did you actually joined EE? You should be able to see your account via the app by making sure you register with the same email and password as you have on your account. Customer service may need to reset your account or link your account if you cannot do it yourself.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
