Can't update add on for data sim

[bakura]

I keep trying to update my mifi data sim but every time I click add-on.ee.co.uk like it says it takes me to a forbidden page and my data is running out.

[James_B]

Hi @bakura,

Please can you clear your web browser's cookies and cache and let me know if you still see the same issue?

Thanks

James

[bakura]

I'm pretty sure it's not the browser (and I don't know how to clear it from the tablet anyway as I stuck at technology) as I tried it with 2 browser's on my tablet and had the same problem. Also I have 2 account's 1 for my phone and 1 for my mifi and the one for the phone is fine, also had the same problem trying to do it on my laptop.

[James_B]

Hi @bakura,

Are you connected to your data SIM when trying to access add-on.ee.co.uk?

James

[bakura]

Yes, just tried it.

[James_B]

Do you see the same issue if you connect your phone to your router and go to add-on.ee.co.uk @bakura?

James

[bakura]

Yep same problem.

[Christopher_G]

Thanks, @bakura

I'd suggest speaking to our mobile care team so they can help you with this.

Chris