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Call Protect, add to favourites online - no option to add favourite

cerf-volant
Contributor
Contributor

‎26-08-2025 10:09 AM

I am trying to manage Call Protect and add favourites as per the following

Add to favourites online

  1. open the EE app or go to ee.co.uk
  2. go to Plans and Subscriptions
  3. choose Digital Home Phone
  4. go to Call Protect then Manage
  5. from the three tabs at the top click Received
  6. you’ll see a list of your recent numbers
  7. select the three dots (...) next to the number you want to select to see more options
  8. Choose Favourite.

However, there is no option to chose favourites only Block or Delete. Am I missing something?

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎26-08-2025 01:44 PM

Hi @cerf-volant 

Are you able to add the contact to your favourites through the phone menus, on the digital home phone itself?

Chris

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cerf-volant
Contributor
Contributor

‎26-08-2025 02:06 PM

I can add contacts to the phone OK but the online list only displays numbers and I sometimes block someone in error! That's why I want to add favourites online as per the instructions copied above.

0 Helpful
Christopher_G
EE Community Support Team
In response to cerf-volant

‎26-08-2025 04:26 PM

I understand, @cerf-volant 

If the same thing is happening on a couple of different devices and browsers, I recommend speaking with our technical support team so they can look into this further for you.

Chris

0 Helpful
cerf-volant
Contributor
Contributor
In response to Christopher_G

‎26-08-2025 08:08 PM

Hi Chris

I have tried the following permutations and not surprised to say nothing worked:

  • Android Phone EE app: (Call Protect…) We can’t load this information. Not your fault… [!]
  • Android Tablet EE app: (Call Protect…) We can’t load this information. Not your fault… [!]
  • Android Tablet, browser: unable to save favourites as original post
  • Windows 10 PC, Firefox: unable to save favourites as original post
  • Windows 10 PC, Brave: unable to save favourites as original post
  • Windows 11,  Laptop, Edge: unable to save favourites as original post

I'll try speaking to speaking to the tech support team. Seems there's no email address but a postal address to write in!!!

0 Helpful
Debbie_G
EE Community Support Team
In response to cerf-volant

‎27-08-2025 10:04 AM

You can find all the ways to contact us on our Contact Us page @cerf-volant.

The quickest way to get this looked into would be to call in and speak with a Guide.

Please let us know how you get on. 

Debbie

0 Helpful