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Buying additional products

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CTID1882
Established Contributor
Established Contributor

‎22-08-2022 06:20 PM

Hi all.

I currently have mine & my son's phone on my account. I've ordered a new watch5 Pro but had to do this over the phone as my app says that I'm currently unable to add products to my account. I was told that this wasn't the case when I ordered my watch but the app is still showing that it is. Anyone any ideas ?

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James_B
EE Community Manager
EE Community Manager
In response to CTID1882

‎23-08-2022 08:26 AM

Hi @CTID1882,

It could be related to the total cost of your products, rather than the number of connections. Our Customer Care Team will be happy to take a look at your account and give you a detailed run down of your eligibility for additional products.

James

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James_B
EE Community Manager
EE Community Manager

‎23-08-2022 08:14 AM

Hi @CTID1882,

Our Customer Care Team will be happy to check your eligibility for additional products if you get in touch on 150.

Thanks

James

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CTID1882
Established Contributor
Established Contributor

‎23-08-2022 08:22 AM

Hi @James_B  I've already had it confirmed that I can buy other products when I ordered my watch. Its just that the app is saying that I can't 

 

 

 

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James_B
EE Community Manager
EE Community Manager
In response to CTID1882

‎23-08-2022 08:26 AM

Hi @CTID1882,

It could be related to the total cost of your products, rather than the number of connections. Our Customer Care Team will be happy to take a look at your account and give you a detailed run down of your eligibility for additional products.

James