App upgrade actually a downgrade?

[Crithwood]

• I find the new app worse than the old, and that was poor. It greets me with things like " good morning" etc, but gets that wrong. It doesn't know what time of day it is. After logging in, to do some actions requires me to again log in. And to make enquiries, for example about current extra charges, it crashes, and gives pointless comments like " something went wrong."  It's not a reliable source of info, and do of no real benefit to me as a customer.
•  

[Bazinga]

Upgrade or FIFA (football) ads which take up so much real estate within the app. Im using the app to access setting not because Im interested FIFA or BAFTA. I want to access setting and for the feature to work.So many taps to reach an area. The app appears too take me to a blank web page also. The whole app is a mess.

Lee

[James_B]

Hi @Bazinga,

Thanks for your feedback. Which feature is presenting the blank web page?

James

[Bazinga]

Hi

Hi

Clicking on data usage bring up a blank screen

lee

 

[James_B]

Thanks @Bazinga

I've passed this over to the app team for you.

James

[MozzaSec]

I am still getting the no new connections allowed, even though I have been told numerous times I can add one... 

And I dont want to talk to an agent about it, as last time they didnt understand the Microsoft Surface Duo 2 and thought it was a laptop... 

Any timescales for the service to be fit for purpsose??

[Christopher_G]

Thanks, @MozzaSec.

Does it do the same thing on other devices?

Chris

[MozzaSec]

@Christopher_G 

Yes across Windows 11 and 10, Ubuntu and IOS and Android 13 and multiple browsers and get the same error

[James_B]

Hi @Bazinga,

We'll need to raise a single user fault ticket for this issue. Please get in touch with Customer Care so our Technical Support Team can help.

Thanks

James

[Bazinga]

Hi James

I report the issue one big issue when you report a bug/issue the previous one is closed and no longer active

lee

[Mod edit: Image rejected due to it containing personal information.] 

[MozzaSec]

No offence @James_B and @Christopher_G 

With all the reported issues, it needs to be logged as a master incident under your Service Management Team, and then passed to the Product team to fix as per ITIL..

Or do we need to all start emailing the BT Group and EE's CEO and COO to complain about the issues.... as that is what people will start doing to get some traction on the near complete breakdown of the Account Portal and associated services.

It needs someone at EE to take ownership to get the issues resolved as CS arent, Tech Support can't it needs to go back to IT. 

And what @Bazinga says is correct you log one issue they close the others..