Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Account holder

hellsbells82
Explorer

‎25-11-2022 05:07 PM

I am trying to upgrade,but it says get permission from the account holder when I am the account holder. Please help

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎25-11-2022 05:18 PM

You need to be set up as the Bill Payer under Account Settings > Manage Numbers

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
hellsbells82
Explorer
In response to XRaySpeX

‎25-11-2022 05:28 PM

It says I am. I've had this problem for changes I keep telling them to change but never seems to change. Can't get through via email or phone. 

0 Helpful
Leanne_T
EE Community Support Team
In response to hellsbells82

‎26-11-2022 07:51 AM

Hi @hellsbells82

Please call us on 150 and the team will get this looked into for you. 

Leanne.

0 Helpful