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scamguard

Dw-56
Valued Contributor
Valued Contributor

‎10-08-2026 04:16 PM

Recently renewed contracts on our 2 monthly sims  and were sold the scamguard add on. It appears on the account as £2 per phone per month but I have received marketing offering to sell me scamguard. Just click here to add it  ?  So do I need to activate it, am I paying for something I don't have. How can I check it is on the phones and operating in the background.

 

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1 REPLY 1
Debbie_G
EE Community Support Team

‎10-08-2026 06:30 PM

Hi @Dw-56.

Thanks for coming to the community.

You can check whether Scam Guard is active by viewing the add-ons for each SIM in your EE account or the EE App.

If Scam Guard is showing as an active add-on and you're being charged for it, there's no need to purchase it again.

You can find more information about Scam Guard and the features it includes on our Scam Guard Help page.

Debbie

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