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Sums up EE online prowess

wedgberto
Contributor
Contributor

‎20-07-2024 04:24 PM

I came here to find a solution to an issue I have with the EE website because I want to be able to add some SIMs to my account, but I am one of the select customers that this doesn't work for. 

Anyway, before getting started I was harassed about providing feedback. I took the time to post a detailed reply to a thread related to my problem, and then responded to the feedback survey and was not at all surprised to find that the survey feedback failed.

wedgberto_0-1721489025318.png

the irony

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎20-07-2024 05:55 PM

@wedgberto : You left replying to the feedback too long & it timed out. If you were to start again it'll work.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
wedgberto
Contributor
Contributor

‎21-07-2024 09:12 AM

Hold on, it's my fault? Lol smashing customer service. Maybe I'm not explaining my frustration clearly. Do you want me to provide feedback or not? I'm providing valuable data for free, but have to do it in some arbitrary, secret amount of time?

How about telling me the system has timed out before I waste my time typing in my feedback? That would be a nice touch and the kind of service I'd like, but alas I just get told it's my fault for not knowing to respond in some unknown time limit. Great going. 

Also, didn't really appreciate being nagged for feedback midway in typing this - I was genuinely expecting to lose all my typing after being taken directly to the survey despite clicking "when im done" and probably wouldn't have started again.

Schockwave
EE Community Star
EE Community Star
In response to wedgberto

‎21-07-2024 12:13 PM

@wedgberto , most of us here are customers like you, so is @XRaySpeX , so no need for that sort of reply, as if he is staff. This is a public forum and most of us are customers trying to help. 

You can always launch a complaint to customer service if you so wish, or just kick out the feedback, which is what I do, no big deal, in my opinion.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
trial812
Established Contributor
Established Contributor
In response to wedgberto

‎22-07-2024 10:39 AM - edited ‎22-07-2024 10:41 AM

—-

Also, didn't really appreciate being nagged for feedback midway in typing this

—

On that  specific thing - there’s a website design and implementation  issue  that the EE web gurus/coders could definitely sort. I’ve written a couple of things today and both times (using an iPhone in case this is read by web dev folks) what seems to happen is a pop up appears while I am typing. Except it appears and vanishes instantly and throws me out of the message composition screen. 

May just be that that feature wasn’t tested with iPhones before it was implemented. 

I don’t know if there’s a website user experience feedback method available via EE anywhere so mentioning it here just in case. 

0 Helpful
wedgberto
Contributor
Contributor
In response to trial812

‎22-07-2024 01:24 PM

Unfortunately I don't think EE website devs come here (or take QA or user experience very seriously)

0 Helpful