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Scam Guard removed - Now I can't make or receive calls

Hayley177
Visitor

‎13-10-2026 10:30 AM

I received a messaged this morning advising that my Scam Guard has been removed.

 

Now my phone won't make or receive calls. I have restarted it multiple times and playing around with airplane mode. I don't have another phone to contact EE on and the message chat can't help me. Any advice please?

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎13-10-2026 11:52 AM

Hello @Hayley177 ,

Welcome to the community,

Are you up to date with your payments?

We have no account access here in the forums, so you would have to use someone else’s phone to ring customer service to see what is going on, as we have no way of knowing who you are.

This does seem strange that they would remove scam guard and you are not able to make or receive calls. Could it be that your SIM card is not working, have you taken it out, given it a clean and tried again?

 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
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