@Jurgen3 , what are you wanting help with?
Yes they are available, but if you hang up and try again later, then you will get someone answering the phone, as it depends what other customers have for question and so could be answering phone calls and so cannot answer yours until they are free to do so, normally it should only take 20-30 minutes, so best hang up and try again.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
