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Hi

FarukBhayat
Visitor

‎12-07-2026 11:39 PM

When i changed over to EE I was told the termination charges with my old supplier will be paid by EE.

I have now recieved an email with the amount I need to pay. Can you advise me what I need to do next.

 

 

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎13-07-2026 03:27 AM

@FarukBhayat : You need to pay your old ISP's bill 1st & then claim back the termination charges from EE.

EE will pay up to £300 of your Early Cancellation Fees upon sight of your previous ISP's bill showing them. You can claim this online @ Switch Broadband to EE and we'll pay your leaving fee. It will be applied as a credit to your EE bill.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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