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Fromm 02to EE sim

Johnnyb8
Visitor

‎11-06-2026 01:59 PM

Can anyone help I went from 02 to EE sim and my phone is useless with EE ,when I try using the phone it won’t let me connect it says primary or something else. They are fast to get you involved but I cannot ring them.. cheers

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎11-06-2026 03:38 PM

Hello @Johnnyb8 ,

Welcome to the community,

When did you move to EE?

What have you tried, regarding getting connected to EE network? Please give us the steps you have taken, we may be able to help here, without that information we cannot advise you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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