Customer service

[Jpudster]

Just want to compliment the member of staff I just spoke to. Have been trying to sort something for last 2 weeks with promises of call backs and help with my issue. Nobody rang me back. I rang today to get something sorted and spoke to Liam he sorted my initial issue and promised to call back regarding my previous complaint. He rand back mid afternoon as promised and not only sorted my problem but went the extra mile to be friendly and make sure everything was sorted. If you get more Liam's working for you then you will have the best customer service ever

[Michael_D · Accepted solution]

Hi @Jpudster 

Thanks for coming to the community to share this fantastic feedback with us.

It is great to hear that Liam has been a star, especially when you've had the poor experience of failed call backs.

I've popped you over a private message to take some details from you to track down Liam and pass over your feedback.

Michael