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cancellation

amirhossein2
Explorer

‎25-12-2022 01:59 PM

i ordered one sim only unlimited for £14 a month but on the confirmation email it says there is two of the same contracts and i have two packages, i want to cancel one of them because it’s unwanted and i didn’t add them

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4 REPLIES 4
Profile closed
Not applicable

‎25-12-2022 02:32 PM

Hi @amirhossein2 

Welcome to the EE Community,

If you wish to cancel one of the lines you will need to speak with customer services on 150.

Thanks

David 

 

amirhossein2
Explorer
In response to Profile closed

‎25-12-2022 02:46 PM

i tried that before commenting here. they said the team that fix this are not in today because of christmas. im worried i can’t cancel the sim card before it arrives

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XRaySpeX
EE Community Star
EE Community Star
In response to amirhossein2

‎25-12-2022 02:57 PM

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Profile closed
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In response to amirhossein2

‎25-12-2022 05:12 PM

@amirhossein2 the channel returns team direct number from a landline is 0800 079 0103 select option 1.

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