Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Credit history

Hey, i just relocated here 3 months ago. I wanna buy a contract phone but don't have credit history for that. Am i eligible yo take phone or not? Please assist. Thanks!

Resolved! Cancelling two sims cards, no written response from EE

Hi. I am really sorry to have to write this public, but I had a terrible experience with EE these days. I ordered a sim last Wednesday, but received no confirmation e-mail. I've called again on Thursday, and customer service told me that they had no ...

Resolved! END OF CONTRACT

My contract ended 06 June still being charged for the device. This now belongs to me. Disgusting EE wont be upgrading and will be moving to O2 who dont do this.

Not upgrading

Hi, it says I can upgrade earlier as I'm a valued customer, well it didn't let me and why make the big fuss of a new contract when it's asking to buy myself out the contact which is 2 days away dissapointed EE

Resolved! Upgrade

When you order an upgrade when does the previous phone data minutes and texts stop?

Resolved! Wrong default

A default from 2018 is showing in my record, but I didn't have any contract with EE at the time. I tried to call contact centre and couldn't talk to anyone. Could someone please help? Thank you!

Question

Hello! I have a phone bought on finance along with mobile broadband but now I leave the country and I don’t need it anymore. Is it possible to cancel my mobile broadband and pay only for the phone for the rest time of finance contract?

Adding usage

I'm travelling abroad and have a spend cap so I can't use my phone whilst there, how do i change so i can use my phone abroad?

Stop phone

hello, my phone xxxxxxxxxxx has been suspended by the operator. I have a credit limit. Please your answer, why is it stopped and what should be done? Thank you! [Mod edit: Please do not post phone numbers on the public board. Thanks!]

Being charged despite contract ending

I had a 24 month contract for my Apple Watch that was dated 26th Jan 2019 to 26th Jan 2021. 18 months later and I’m still being charged for it. I’ve spoken to multiple customer support workers who say they will cancel it, only to be charged for it ag...