Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Stuck in EE contract

This is for my son, who's been trapped in a contract for 5 years.when he was at college (aged 17) a friend of his (aged 18) acted as guarantor for his mobile contract. She is named as the account holder, and his bank was set up to pay the charges. Af...

Resolved! Halo double data

Hi thereI have BT Halo and have just moved to EE, I've followed the steps in MYBT to link my ee account to get the double data but myee still shows 4gb. Are you able to help get this added for me?

Resolved! Apple Watch

I got a cellular Apple Watch with EE and pay for it within my direct debit. Do I pay for this continuously or will the bulk of the cost cease after a period of time?

Bill

I’ve just had my phone cut off. Apparently I’ve used all my data and need to pay however when I go on the app I still have half my date Left,

Resolved! Cancel

I gave 30 days notices to cancel my 1 of the line xxxxxxxxxxx. I changed my mind and i dont want to cancel my line. What i need to do. I am out of the UK i can not call 150. [Mod edit: Please do not share personal details as your posts are visible ...

Resolved! Upgrades

If it says I can upgrade in 12 days can I do it now as my phone has broke

Resolved! My phone bill

I am being billed £9.99 a month for Apple Music and streaming, which I neither asked for or use. Can you please immediately delete this from my bill/plan.

Upgrade

I e been with EE for 5 years now and I’m had multiple upgrades but these year I’m getting ridiculous prices. It’s a shame but I’m thinking about leaving as I’m getting better deals els where, sky has offered me a iPhone 13 pro max for £37 and unlimit...

Disability consideration !!!

I am a disabled person trying to buy a phone . I have been trying to receive it since Saturday 13th . I could not collect it from the store as planned as I was refused the identification I had , that is a perfectly acceptable form of id. I also have ...

Resolved! How to end

I have multiple contracts on one account. One contract has ended and want to cancel but can't seem to cancel just the one.