Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Complaint

31.05.22I am writing as I have informed by an EE provider Mandy to write a description about my additional charge/ complaintI was advised I had to return my IPhone 12 pro max as I doing a trade in. I was advised to return the phone completely blank w...

Downgrade

Himyself and my husband pay a fortune monthly for our contracts and wondering if there’s a way of downgrading slightly so the bills aren’t as high each month?thanks

How to have access to bills older than two years

Hi!I only have access to phone bills from July 2020 through myEE. Is there a way to have access to older bills, from June 2020 backwards?Thank you!

Reducing monthly bill

Hi, is it possible to reduce my monthly bill as my 24 month contract is up in 4 months so by now I have paid the phone off and I’m willing to lower my data allowance. My partner has been made redundant and I am now working part time due to having a b...

When downloading my bill it is not in a viewable format but in computer languag.

When I download my bill it is not in a viewable format but in computer language. I am using an IPad and a iPhone.This has only happened over the last few months.

How can I remove the 3 x 250 allowance

Resolved! Received a bill from EE, I don't have an EE number?

My brother is autistic and recently we have received two final demands for payment on an EE account in his name. However he doesn’t have an EE phone or an account. We bought him a mobile a few years ago and as a temporary measure we had a pay as you ...

Need to find bills/details of old number

Any advice greatly appreciated. I had to change my number due to problems from my ex . But need to prove to Twitter I had the original number as that’s how I joined. Hope you can help . I should have signed up with an email , to make it worse I’ve ...

£100 back?

EE took £100 off me when I took contract out. They said I’d have it back within 6 months. All my bills up to date and approaching 6 months and still haven’t had it. Any help?

Call charges from mobiles to 020 numbers

How much does EE charge for using your mobile too 020 numbers?