Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill payment gone through twice

I tried paying my bill online and got an error message, then tried again and it went through. When checking my bank account it shows the payment has gone through twice. How can I get this sorted ASAP because I need that 2nd payment back to pay other ...

promises

after months of being fobbed of and promising to sort it out still not sort phone calls visits to store/franchises just a total waist to my time nobody’s interested in correcting the issues that r nothing to do with me but the debit is still taken ag...

How do I check the status of my cancellation ?

I have cancelled my SIM only deal within the 14 days cooling off period after my phone was stolen. How can I check the status of this cancellation? As my SIM card is still receiving text messages so it is obviously still working and doesn’t appear to...

When will I start pay my phone bills

I wanna the date I’ll start paying my phone bills

Questions about buying 'call from anywhere' add-on

I'm currently in China and need to receive calls from the UK. I saw there was an add-on named 'call from anywhere'. I am curious whether the 60 minutes in this package can include the minutes of calls I receive from the UK so that I don't have to pay...

Resolved! Help with bill

Hi I need to discuss my account with someone please

How to find phone info for an insurance claim

Hello. Can anyone tell me how I find all of the needed info about the handset to make an insurance claim please. I have looked everywhere on my account and can't find details such as storage capacity. Thank youRachel

Retrospective call log

Hello, I need a call log for the past 6 months, specifically being able to search for one or two numbers. Is this possible if i don't currently pay for an itemised call bill? Thanks

Scam by EE

I had a contract for two years starting from may 2020 till may2022. Even after the contract is completed they are still charging me for the mobile. When i spoke to the customer executive guy he told me that after the contract is finished they I’ll be...

Phone Bill Help

Hey guys! I joined EE on the 7th June 2022 and I paid my first bill with 0 issues… we’ll I then got charged again on the 27th of June for a second bill (this time £84 because the first time it charged me I was unable to pay) now it’s the 7th July and...