Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Mobile upgrade plan different to purchase

I've just upgraded my phone and just had the confirmation of order through. Its saying plan is £49 a month but when I did the upgrade it was £35 due to the trade in £14 discount, and I have the email to prove that. Why has it suddenly changed to £49 ...

New contract

Hi ive just got a new contract. Ive swapped to pay as you go to pay monthly with the same number. I have my new phone with the new sim. Ive activated the new sim but still dont have any calls text etc and asking me to top up. When does my monthly con...

contract ending query

Hi my contract ends next month. Can you tell me if my account will automatically close when I port my number elsewhere after the end date of my contract or do I need to contact EE?

Paying for a phone I never recieved

Paying for a phone I never received. EE says its back in the warehouse but my my plan is still showing the new one and should have been reverted back to the original sim only contract.Spoke to billing and upgrades, they say I need to speak to returns...

Contract discount only showing for 1 month?

Good afternoon, I've not long spoken with a really helpful telephone operator who renewed my broadband and phone, and got me a great deal for it. However, I'm looking through the email now and the discount has been broken into 3 aspects, two of whic...

Bill Query

Monthly charges Plan4GEE HR 1m Unltd £50 Bill £70.00 If we have selected to pay £50 per month for unlimited data, why are we being charged £70 per month? I cannot see how/why we are paying an extra £20 per month! The above IS the breakdown of...

Credit not taken. I would like a refund please.

Hi,I recently tried to pay for my bill online which was coming out yesterday. I paid £63.07 which was then added to my credit. I cancelled my standing order, however the standing order was still taken and the £63.07 credit on my account was untouched...

Connection not restored after payment

My phone connection has not been restored yet and I have paid my phone bill around 7 pm last evening. Anyone know how long it will take to be reactived please

Pay bill

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Resolved! Are Smart Benefits and add-ons included in contract terms?

Hi folks, As stated in the topic title - are Smart Benefits and add-ons included in the contract terms, i.e. safeguarded for the duration of (at least) your minimum contract period? Specifically my question is around the roam abroad add-on - I am pla...