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Why has my account been suspended but I’m in credit for £12?

Hannahsansomxo
Explorer

‎10-03-2022 11:45 PM

I last paid my bill 2 weeks ago and far as I’m concerned have no outstanding bills ? 
I’m so confused my account has just been suspended randomly even though it says my last bill has been paid & im in credit for £12 ? 

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎11-03-2022 06:42 AM

Hi @Hannahsansomxo 

 

There is no account access on these forums. 

 

You will need to speak to EE CS on 150 or via live chat.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Hannahsansomxo
Explorer
In response to Northerner

‎11-03-2022 08:12 AM

I can’t call 150 it doesn’t let me it says it’s not available please contact our customer care but it won’t let me ??? How can I sort this problem and I can’t find how to live chat I’m really stuck
0 Helpful
Leanne_T
EE Community Support Team
In response to Hannahsansomxo

‎11-03-2022 08:24 AM - edited ‎11-03-2022 08:28 AM

Morning @Hannahsansomxo

 

Thanks for coming to the community. 

 

I've sent you a private message for some details. 

 

Hope to hear back from you soon.

 

Leanne. 

0 Helpful