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Upgrade problems

Loumcg
Investigator
Investigator

‎31-01-2024 11:56 PM - edited ‎31-01-2024 11:58 PM

I upgraded my contract last week and kept the same number I have always had, up until today it was working absolutely fine until I phoned EE earlier this evening about 6pm for a bill enquiry and now I have a completely different number!! I need advice on this, I have never had a problem with EE but I am now absolutely livid.  

Please someone tell me I can get my number back so my family & friends can contact me.

 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎01-02-2024 05:39 AM

@Loumcg    You’ll have to call and speak with customer service about this.      When you upgraded did you receive a new SIM card ?  If you did are you using that new sim ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Loumcg
Investigator
Investigator
In response to Chris_B

‎01-02-2024 06:17 AM

I didn't receive a new sim, I should still be using the one I've had for six years with the same phone number but all of a sudden my numbers randomly changed. 

0 Helpful
bristolian
EE Community Star
EE Community Star

‎01-02-2024 08:03 AM

If you call "your" number, what happens?

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