I lost my phone and need a new one even though I'm in the middle of my current contract. I'm not yet eligible for a standard upgrade(which is understandable). I would however like to get an early upgrade. I clicked the link in the upgrade section to find out what my early upgrade fee would be. This brought me to the upgrade page which has a line at the top stating "Hey PAUL, just so you know, we’re unable to let you upgrade or get another phone yet." There is also a link saying "Upgrade Get a new device from N/A."
I contacted EE via the chat and was passed about a bit. Each agent claimed that there was no restriction on my account. They suggested things like clearing my cache, trying a different browser etc. I'd already tried these things but it doesn't seem like an issue on my side.
I would add that I had my sim blocked when the phone first went missing. I've since got a new sim and have used it in an old phone.
Can anyone advise how I can resolve my issue? If I don't get it today I'll likely go with another network. It's something I'd like to avoid but I've already checked and I'll have no problems getting getting a contract/phone from them.
