13-11-2022 11:51 PM
From my bank account they have deducted 10£ to renew my package but still no credit in my account
14-11-2022 07:00 AM - edited 14-11-2022 07:00 AM
The online version of My EE and the mobile app have not been reporting allowances correctly for the past fortnight. You can text "AL" (without the quotes) to 150 and you should get a text message back detailing your balance and remaining allowance.
