Still waiting on refund

[Jenny8823]

I have called EE 3 times an hour each call. Am still waiting on a £20 refund for an upgrade that got cancelled 

[James_B]

Hi @Jenny8823,

Welcome to the EE Community. 🙂

What were you advised when you spoke with Customer Care?

James

[Jenny8823]

To wait 10 days

It’s been 2 weeks

Sent from my iPhone

[James_B]

Hi @Jenny8823,

If you refund hasn't been completed within the timescales you were advised, please get in touch with Customer Care so a member of the team can help.

Thanks

James

[Gary56]

How can you help

[Christopher_G]

Hi @Gary56

What's happening? What can we do for you?

Chris