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Several Hard searches on my credit report

rneumann
Explorer

‎21-02-2022 10:08 PM - edited ‎21-02-2022 10:11 PM

I have been an EE customer since July 2021. Last month I noticed that 3 hard searches on behalf of BT were included in my credit report, all of which took place between the 23rd of November and the 25th of November.

I have now been informed that for my next credit report, 12 more hard searches will be added on behalf of BT as well!! what's happening???

I request that all these hard searches, which were made by mistake by you, be removed from my credit score as soon as possible, as this can cause major problems.

Thanks

0 Helpful
3 REPLIES 3
James_B
EE Community Support Team

‎22-02-2022 08:29 AM

Hi @rneumann,

 

Welcome to the EE Community. 🙂

 

BT Customer Care will be happy to look into this issue for you if you get in touch.

 

James

rneumann
Explorer
In response to James_B

‎22-02-2022 09:41 AM - edited ‎22-02-2022 09:42 AM

Hi @James_B 

 

The problem is that I'm not a customer of BT, I'm customer of EE.

 

This problem happened when I've ordered an accessory to pay monthly with you. When I mentioned about BT in my post I was meaning about BT-EE. As you know that's the same group.

 

Please I need a help regarding this problem.

 

Thanks,

 

Rodrigo

0 Helpful
James_B
EE Community Support Team
In response to rneumann

‎22-02-2022 09:59 AM

Hi @rneumann,

 

If the credit search was triggered by an EE order. Please contact our credit referrals team at crqueries@ee.co.uk.

 

Thanks

 

James