Scam Calls

KateFirth · ‎13-08-2024

I have had 2 calls today regarding potential money off on my monthly bill, however the lady on the end of the phone began to request details that I did not feel comfortable with sharing as she did not know enough about my plan. The numbers were: 020 3957 8540 and 07389 093889. If these numbers are genuine then I do apologise but I was not comfortable with sharing info due to the high number of scams that occur.

Schockwave · ‎13-08-2024

Hello @KateFirth ,

Welcome to the community,

They are scam calls, especially as they were asking for personal details. I have just looked, and they are not one of EE’s partners, so you did the right thing.

You an also forward the numbers to 7726 with SCAM .

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎13-08-2024

Hello @KateFirth ,

Welcome to the community,

They are scam calls, especially as they were asking for personal details. I have just looked, and they are not one of EE’s partners, so you did the right thing.

You an also forward the numbers to 7726 with SCAM .

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Gloria01 · ‎30-10-2024

I just experienced the same thing, the number was; 02081294750

Debbie_G · ‎30-10-2024

Hi @Gloria01.
Welcome to the community.

Thanks for bringing this to our attention.

This number isn't a number EE would call you from and is not listed in our Numbers EE partners will call from Help page.

You can report this using our Report a scam call form.
Debbie 🙂