SIM cards

roylecareys · ‎20-10-2025

We have only received two of the three SIM cards.

bristolian · ‎20-10-2025

What're the circumstances which have led to you receiving new SIMs? Are these replacements for lost/stolen ones? Are these new connections?

Are the 3 replacements being supplied for mobile numbers on the same billing account? Did they arrive in the same envelope or separate? If the latter, I'd be minded to advise waiting for your next day's second-class post.

roylecareys · ‎20-10-2025

I have waited for two days.

I’d like to speak to a rep for EE

Thanks.

XRaySpeX · ‎20-10-2025

@roylecareys : No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

SIMs are sent by 2nd-class Royal Mail. We've just had a w/end. That won't count much.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Rach_H · ‎21-10-2025

Hi @roylecareys,

Welcome to the Community!

As @XRaySpeX has said, these are sent out through second class post, so this may take a little while longer over the weekend.

If you are concerned about this then please feel free to reach out to our team, and they will be happy to confirm that this is on its way.

Rach