Questions about buying 'call from anywhere' add-on

Yangxin
Investigator
Investigator

I'm currently in China and need to receive calls from the UK. I saw there was an add-on named 'call from anywhere'. I am curious whether the 60 minutes in this package can include the minutes of calls I receive from the UK so that I don't have to pay the extra fee for receiving the call? And when I clicked the 'find out more button', it didn't show the page to purchase this add-on? How can I buy it?

7 REPLIES 7
bristolian
EE Community Star
EE Community Star

You can find costs for roaming in China clicking on this online tool 

 

The 60minute call-from-anywhere bundle is for outgoing calls only.

Thanks for your reply. May I ask whether there is any package or add-on I can buy to receive calls from the UK at a lower price?

@Yangxin , have you taken a look at the link @bristolian gave you? This should give you the answer. 

 

You could also take a look here:

 

https://ee.co.uk/help/help-new/roaming-and-international

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Yes, I have checked the page by opening the link. I haven't found any add-ons or packages that meet my demand yet, so I wonder whether you know more about it. In addition, I wonder whether the price for receiving calls from the UK in China must get calculated in the table of 'Roaming Costs'? Besides, may I ask what the difference between the ' Pay monthly' and ' Pay as you go' is for me? As I don't have any package at this moment, in my case, will my fee get calculated at the 'Pay as you go' price?

If you have a minimum-term contract and pay a monthly bill, you are on pay-monthly

 

If you top your phone up but don't have a contract, you are on PAYG.

 

The available add-ons for any country are listed if you scroll down on the page I linked to. Receiving calls from the UK is listed under "Receiving a call"

Thanks. But I only found 'Receiving a call' in the table of 'Roaming Cost' and didn't find it anywhere else on the page. Besides, I didn't find any related add-ons. So does this means that there are no available add-ons I need for me? I would be very grateful if you wouldn't mind helping me.

XRaySpeX
EE Community Star
EE Community Star

Yes, you'll find it in the table of

Roaming costs

 
 
 
Service Included in allowance Charges outside your allowance
Making a call   £2.05 per minute
Receiving a call   £2.05 per minute

 

No, there is no add-on for it as you want.

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