No incoming our outgoing calls in Portugal

[606441]

Good afternoon for 10 days I have been unable to make or receive calls.  My contract has roaming on it.  You keep asking me to call you or you call me but I do not have access to another phone.  Can someone please try and fix this problem I have urgent calls to make to the UK.  I have removed my sim, restarted my phone and tried another network with no joy.  Thank you

[bristolian]

There is no access to individual customer accounts on this forum.

Can you send & receive text messages? Can you use mobile data?

[606441]

I can receive text messages

Sent from my iPad

[Schockwave]

@606441 , if you can receive text messages, I would suggest switching off automatic network and do a manual search. Having said that, there have been problems with Networks in Portugal, since the outage there, so that could be the reason.

[606441]

Thank you
Sent from my iPhone

[Lesley_W]

Hi @606441 

Thanks for coming to our community.

Have you been able to try what @Schockwave suggested?

Let me know if that resolves the issue you're having.

Lesley

[Craig2015]

I have sent my details through to ee and spoke to people yesterday who are having the same problems. People using 3 are having no problems. I have tried turning roaming off and tried to use another network I can't access any other network ee have left us high and dry and giving us a number to phone is just ridiculous we can't make the calls and there is no replies allowed on emails

[Lesley_W]

I'm sorry this hasn't been resolved for you @Craig2015 

If our team have your details, they will be working on getting this fixed for you as soon as possible. 

Lesley